Chesterfield's Award-Winning Independent Baby Shop

T: 01246 220 544   |   E: hello@babyluv.co.uk   |   Shop Online 24/7 or Visit: Mon-Sat 09:30-16:30

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern babyluv relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘babyluv’ or ‘us’ or ‘we’ refers to the owner of the website whose office is based at 198 Chesterfield Road, Grassmoor, Chesterfield. S42 5HA. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, job title, address, telephone and mobile numbers, email address.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

User Information.

Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all ‘User Communications’ for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any ‘User Communications’. We will have no obligation to use, return, review, or respond to any ‘User Communications’. We will have no liability related to the content of any such ‘User Communications’, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all ‘User Communications’ that includes any material we deem inappropriate or unacceptable.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us in writing at ‘babyluv’, 198 Chesterfield Road, Grassmoor, Chesterfield. S42 5HA or email sharna@babyluv.co.uk. We will promptly correct any information found to be incorrect.

Website Disclaimer.

The information contained in this website is for general information purposes only. The information is provided by ‘babyluv’ and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of ‘babyluv’. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ‘babyluv’ takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice.

This website and its content is copyright of ‘babyluv’ - © ‘babyluv’ 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Ordering from babyluv.

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

  (a) where goods are not available;

  (b) where we cannot obtain authorisation for your payment; 

  (c) if there has been a pricing or product description error; or

  (d) if you do not meet any eligibility citeria set out in our terms and conditions.

Delivery

We make every effort to deliver all products within the United Kingdom within five working days of acceptance of your order. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

For standard delivery, we will charge your account for payment at the time that the order is placed. Items which are shipped directly from the manufacturer will be charged at the time of placing the order and maybe delivered separately to other items ordered. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card or PayPal account.

Click & Collect

Products ordered using 'Click & Collect' are dependent on stock being in store. Where stock is not in store, items will take up to 5-7 working days to be available for collection. Check prior to ordering by contacting hello@babyluv.co.uk or telephoning 01246 220544. Products will not be released without your email order confirmation and the payment card or PayPal payment confirmation along with an appropriate form of photo I.D. when signing for your collection.

Pricing

All prices are reflected in £UK Sterling and include VAT where applicable, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to an additional charge. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card or PayPal payment is approved by PayPal or your credit card/debit card company.

The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.

Our prices are reviewed periodically and are subject to change without prior notice.

Exchange, Cancellation and Returns Policy.

If you wish to cancel your order: 

  (a) you can notify us by emailing sharna@babyluv.co.uk before we have dispatched the goods to you; or

  (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause below.

In addition to your legal rights under the 'Sales of Goods Act 1979', we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note. The costs of returning goods to us shall be borne by you and must be returned in its original state, unused and in original packaging.

babyluv recommends that you obtain a proof of purchase receipt. All refunds for items returned will be credited to the original payment card and / or PayPal account.

Items should be sent in their original packaging, marked as “returned goods” to:

babyluv
Units 4-5 Market Hall,
Chesterfield.
S40 1AR
UNITED KINGDOM

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

The rights to return the goods to us as referred to in the above clause will not apply in the following circumstances:-

  (a) in the event that the product has been used

  (b) to any products that we have made or customised specifically for you

  (c) the provisions that this clause do not affect your statutory rights.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Right to withdraw.

You have the right to withdraw from this agreement, but this right ends fourteen days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within thirty days. HOWEVER, we may have delivered (or dispatched) the products you have ordered. In this circumstance, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, email us at sharna@babyluv.co.uk or write to us at babyluv, 198 Chesterfield Road, Grassmoor, Chesterfield. S42 5HA. Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. Please note that in addition to your right to withdraw, we operate an Exchange, Cancellation and Returns Policy. You should read this policy as this gives you extra benefits.

Warranties.

The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom.

The majority of products will be covered for a period of 6 months or as per the manufacturers guarantee from date of delivery, from defects in materials and workmanship.

We will replace faulty products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card/debit card or PayPal account. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products.

Exceptions

  • Inflatable tyres, inner tubes.
  • babyluv will endeavour to provide matching fabric for repairs and/or spares, if this is not available we will provide coordinating colours.
  • babyluv or its relevant manufacturers / suppliers may inspect the product and verify fault before offering a spare, repair, replacement or refund.
  • Damage caused by non domestic use
  • General wear and tear, for example; worn wheels, damaged rain covers, worn/torn fabric.
  • Deliberate damage, misuse or neglect
  • Product which has been modified, undergone an unauthorised repair or used a non approved spare part.
  • Car seats which have been involved in an accident. We recommend all car seats should be replaced if involved in an accident.
  • Matching accessories, e.g. change bags, cosytoes, stroller platforms, etc
  • Loss incurred as a result of not being able to use a product whilst waiting for a spare part or repair.

We can provide spare parts and repairs for damages which fall outside the scope of the guarantee. Prices are quoted on an individual basis. Please contact sharna@babyluv.co.uk for more details.

To claim against the guarantee, proof of purchase is required.

Payment Plan

To qualify for 'Payment Plan' you must be over the age of 18, and a permanent UK resident. A minimum non-refundable deposit of 20% is required to secure all orders. To apply for a 'Payment Plan' option visit www.babyluv.co.uk' and create an account by registering your details and logging on. Goods will remain the property of 'babyluv' until full payment has been received. 

Payments can be made via our shop or by logging into your account and making payments or setting up reoccurring payments, any payments will be classed as 'deposits' until full payment has been made.

Your order will be available once the full balance has been paid in full. Cancellation of your order before full payment has been received will result in a forfeit deposit and any payments being lost. 

Payment Plan is subject to status.

Login / Register.

Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent or that of a guardian to use our web site. Please note: All minors are recommended to discuss these terms and conditions with their parents or guardians before completing the registration process.

In return for you using our web site and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date. Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.

'Sharing the luv' responsibly.

You are responsible for anything which you transmit or receive to, from or via or post on our web site. We do not control or screen the content of what is posted to, from or via our web site by our members or third parties, and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not. You are not permitted to use our web site or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to transmit to, from or via or post on our web site anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our web site any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.

babyluv may be entitled at its discretion to refuse or remove anything which is transmitted to, from or via or posted on our web site which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this. We may record preserve and disclose anything which has been transmitted to, from or via or posted on our web site and the services, where required by law or where we are acting in good faith.

Suspension and Termination.

We may in our sole discretion suspend and/ or terminate registration or use of our web site or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.

Customer Review Policy & Guidelines

babyluv has built its reputation by listening to customer feedback and continually improving our products for other parents and children.

All reviews, both good and bad, are read by us and are discussed with our relevant brand partners and where appropriate we will work to improve the product based on customer feedback.

We post all reviews just as the customer has written them, as long as they only refer to the product and do not contain offensive language. We reserve the right not to post reviews which could offend or mislead, for example reviews containing any of the following types of content:

  • Obscenities, discriminatory language, or other language not suitable for a public forum.
  • Advertisements, "spam" content, or references to other products, offers, or websites.
  • Email addresses, URLs, phone numbers, physical or geographical addresses or other forms of contact information.
  • Unfair or improper critical, or spiteful, comments on other reviews posted on the page or their authors.
  • Where a product has changed, we will edit or remove comments which no longer apply (both good and bad) so that other customers are not accidentally mislead.

All submitted reviews are subject to the terms set forth in our Terms of Use.

If you wish to share feedback with us about product selection, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly at sharna@babylubv.co.uk.

Thank you for ‘Sharing the luv’!

Promotions & Competitions

Promotions and competitions may run exclusively on the website or in store only.

Buy one get one free / Buy one get one half price

To receive the discount:

  • Add 2 qualifying products to your Shopping Basket
  • The discount will be reflected on your receipt.

Terms and Conditions:

  • This is a promotional offer valid for a limited time only.
  • Promotional offer applies only to qualifying items displaying the offer message on their product. Items that do not display the offer message do not qualify, regardless of the nature of the item.
  • The discounted or free product will be the cheapest of the qualifying items.
  • The promotion applies only when all qualifying and benefit products in the promotion are purchased in one order.
  • Offer available while supplies last.
  • Delivery and handling charges may still apply to all products, including bonus items.
  • Offer may not be combined with other promotions, offers, voucher codes or promotional certificates.
  • babyluv reserve the right to amend or terminate a promotion at any time without notice.

Free or discounted product promotion

  • Add the qualifying product/s to your Shopping Basket
  • The discount will be reflected on the final order checkout page.

Terms and conditions:

  • This is a promotional offer valid for a limited time only.
  • Promotional offer applies only to qualifying items displaying the offer message on their product information pages. Items that do not display the offer message do not qualify, regardless of the nature of the item.
  • The promotion applies only when all qualifying and benefit products in the promotion are purchased in one order.
  • Applies only to complete orders shipped to a single address that meets all other promotional requirements.
  • Offer available while supplies last.
  • Delivery and handling charges may still apply to all products, including bonus items.
  • Offer may not be combined with other promotions, offers, voucher codes or promotional certificates.
  • babyluv reserve the right to amend or terminate a promotion at any time without notice.

Competitions

  • Entrants must be aged 18 years or over and resident in England, Scotland, Wales or Northern Ireland.
  • Employees of babyluv, their agents and families are excluded from entering the draw.
  • Those professionally associated with the promotion and their families are excluded from entering the draw.
  • Entry into this competition confirms your acceptance of these Terms and Conditions and your agreement to be bound by the decisions of babyluv.
  • Entry is strictly limited to one entry per person. Entries from agents or third parties are invalid. Proof of sending is not regarded as proof of receipt.
  • babyluv cannot be held responsible for entries lost, delayed or unclear.
  • The winners will be selected at random from all the entries received before the closing date and time.
  • The winners may also be contacted by the promoters’ agents or third parties to arrange provision of the prize.
  • Winners will be notified by private message within 14 days of the closing date.
  • Should babyluv be unable to contact the winners, or the winners fail to accept the prize by email, phone call or letter within 14 days, another winner will be selected at random.
  • The winners agree to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests relating to any post-winning publicity
  • There is no cash alternative to the stated prize. babyluv reserves the right to offer a similar prize, or a prize of equal or greater value, if the stated prize is unavailable.
  • The judges' decision is final. No correspondence will be entered into.
  • The promoter of these competitions is babyluv, 198 Chesterfield Road, Grassmoor, Chesterfield. S42 5HA.

Gift Vouchers

Conditions of use:

  • Gift vouchers (paper) are not redeemable online. To spend a gift voucher, visit babyluv store.
  • Gift vouchers can only be exchanged for goods.
  • Gift vouchers can only be exchanged for goods of equal value, or as part payment for goods of a higher value than its face value.
  • Gift vouchers cannot be exchanged for cash, and change will not be given if it is exchanged for goods less than its face value.
  • Gift vouchers cannot be used for the settlement of credit accounts.
  • babyluv, and all of its subsidiaries and associated companies, shall not be liable in the event of any vouchers being lost, damaged or stolen.